The Imagination world ?

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Philip Johnson

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Case Study: (International) Naperville, IL, 06/10/2013 - Connect Hearing opens two completely new and innovative clinics in Upland and ...

Case Study: (International)

Naperville, IL, 06/10/2013 - Connect Hearing opens two completely new and innovative clinics in Upland and Temecula in Southern California. These two clinics are the face of the new Connect Hearing brand identity and offer valued customers an improved patient experience. Connect Hearing will celebrate these openings with their customers by holding open house events in both clinics.

The King Concept, the new patient-centered focus

Location	Manhattan - UES ,160 E 89th St ,New York, NY 10128
Name
Interior Aspect	Chair, Office table, Registration Counter, Laminated Flooring, Wall décor(green), plant, hanging ceiling lamps, suspended ceiling
Rooms / Areas	Treatment Room, Waiting Area, Registration Counter, Medications Area, Private Toilet, Public Toilet, Payee Window

The King Concept, the new patient-centered focus

Connect Hearing has developed a completely new concept. In its center lies the patient who should always be the absolute focus of attention and should feel welcomed and at home. Furthermore, a brand identity cannot only be visual but should be experienced with all senses. Consequently, these new clinics are equipped with a unique and specific light, sound and visual concept. The personalized solutions will then enhance lifestyles and improve understanding. This is why the new clinic concept revolves around the customer.

Modern technology in a cozy atmosphere

During the counseling process Connect Hearing uses state-of-the-art, hi-tech equipment in order to achieve the best possible clinical results. The interior decoration combines a comfortable and cozy reception area with soundproof but open Solution rooms, where customers enjoy a professional but stress-free consultation process. Tablet PC’s prepare customers for their upcoming visit, and at the end of the solution-finding path they are kindly asked to tell their personal story and experience.

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Introduction NewSound Hearing Healthcare Centre Founder & Managing Director, Mr B.Y. Chong Services Hearing Aid Consul...

Introduction

NewSound Hearing Healthcare Centre

Founder & Managing Director, Mr B.Y. Chong

Services

Hearing Aid Consultations and evaluations	Hearing Aid Fitting	Progress Visits
Hearing Aid Cleaning and Servicing	In-Office Repairs	Information and Advice on Tinnitus
Annual Hearing Evaluation	Assistive Listening Devices

A bout NewSound Hearing Healthcare Centre:

NewSound Hearing Healthcare company’s founder & Managing Director, Mr B.Y. Chong. As an accomplished graduate of Chartered Institute of Management Accountants in United Kingdom, Mr Chong had been working for several multinational corporations before joining Bank Negara Malaysia. Mr Chong and (Mr Chong Daughter) Jenny’s passion in helping people has seen them tirelessly dedicating their entire lives to improving the lives of others since his second son was diagnosed with profound hearing loss at an early age due to a complicated surgery.

The true reward that they seek from their work are the unspoken words of their patient’s happiness and joy in being able to hear again. Living with hearing-impaired people enables them to show empathy and share their real life experiences with their patients, which serves as an inspiration for their rehabilitation stages.

The company has since grown leaps and bounds, and today, the name Newsound Hearing is synonymous with excellence in providing quality hearing healthcare, over 6 strategic locations across Malaysia and more to come.